WHY would you submit a ticket? Obviously because you need help, but also submitting a ticket helps to determine if there is a programming issue--which is rarely the case.  Most programming issues happen when there is a change or update with Chrome or Facebook.  

TIPS for submitting a support ticket (these tips are not only for Group Funnels support - these actually are good practice anytime you contact customer support services)

1. Check through the FAQs. Usually, most questions or issues are posted there.  If you dont find what you are looking for, then submit your ticket. FAQs or Tips can be found in our Facebook Group https://www.facebook.com/groups/146277146134345 or on the support page:            (Some businesses dont have Facebook groups--but you can usually find a website or some social platform they use). 

2.  Make sure you include the correct email address you used to purchase your product (this makes it easier to locate your account and / or proof of purchase)----if the issue is proving proof of purchase or you recently purchased, include a valid image/snapshot of receipt.

3.  Include the name of the product/course you need help with. Some vendors have multiple services or products. To make things faster, include the product name or service you are inquiring about.

4.  be as specific as possible with the issue you are having Include any images that will help make it easier to "see" what you see--or if it is a process you need help with, create a video and send the link.  Loom is a great tool for this and it is free!   (sometimes, its easier for someone to send/see an image of the issue than trying to explain it)

5. be patient--the person handling your ticket really does want to help you.